GDIT is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role supports a portfolio of systems delivered through both SaaS and on-premises deployment models, ensuring reliable performance, availability, and user satisfaction.
The ideal candidate will troubleshoot application issues, manage service requests, monitor system health, and collaborate with business stakeholders, vendors, and internal IT teams to resolve incidents and implement enhancements. You will help maintain application stability, support upgrades and releases, document processes, and contribute to continuous service improvement.
This position is well suited for early-career professionals looking to build hands-on experience with enterprise systems, business workflows, and IT service management practices in a dynamic environment.
MEANINGFUL WORK AND PERSONAL IMPACT
Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
Investigate and resolve incidents, defects, and performance issues
Support integrations, user access, and configuration changes
Coordinate with vendors and cross-functional teams
Monitor system availability and respond to alerts
Maintain operations documentation and knowledge base articles
Assist with testing, deployments, and release activities
Critical problem solving and troubleshooting for application, integration and access issues.
Deliver excellent customer service to business users
WHAT YOU'LL NEED TO SUCCEED:
Bring your technology expertise and drive for innovation to GDIT. The Jr. Applications Support Engineer must have:
Education: Bachelor's degree or equivalent work experience and/or education or combination of experience and certifications
2+ years of experience in application support, production support, or systems support roles
Hands-on experience supporting SaaS applications and on-premises enterprise business applications
Strong troubleshooting skills across applications, infrastructure and cloud service layers
Understanding of application architectures, including client/server and web-based systems
Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations
Experience with application integrations including secure FTP and APIs
Familiarity with SaaS platforms, cloud-hosted applications and native cloud services
Strong understanding of incident, problem, and change management processes
Ability to work with business users, vendors, and internal technical teams
Strong documentation, communication, issue resolution and customer service skills
Experience working in regulated or enterprise environments
Strong organizational skills and attention to detail
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
Ability to participate in on-call rotations and provide after-hours support when required
Preferred experience: ERP systems/integration platforms/scripting or automation; Understanding of DevOps or CI/CD processes; Familiarity with batch jobs, scheduled processes, and data feeds; Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)
Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
