Sr Manager, Service Innovation

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Job Title: Sr Manager, Service Innovation

Company Name:	Johnson & Johnson
Location:	Santa Clara, CA
Position Type:	Full Time
Post Date:	04/15/2026
Expire Date:	05/15/2026
Job Categories:	Healthcare, Other

Job Description

Sr Manager, Service Innovation
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at <a target="_blank" href="https://www.jnj.com">jnj.com</a>As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: R&D Product DevelopmentJob Sub Function: RoboticsJob Category:People LeaderAll Job Posting Locations:Santa Clara, California, United States of AmericaJob Description:Johnson & Johnson MedTech is recruiting for a Sr Mgr, Service Innovation. This position is in the Surgery organization, located in Santa Clara.About MedTechFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtechThe Sr Mgr, Service Innovation will play an essential role in supporting the Service, R&D, manufacturing teams. This position involves establishing collaboration between R&D, Service Innovation, Manufacturing and other multi-functional product development teams to improve the serviceability, performance and reliability of the robotic medical platforms. You will be developing innovative solutions that address Design for Serviceability and optimizing mechanisms that support the Service business. This is a great opportunity for a self-motivated people leader who thrives in a fast-paced environment passionate about delivering outstanding support and improving patient care.<h2></h2><h2>Key Responsibilities:</h2><ul><li>Lead of a team consisting of Service Innovation team members representing different Service areas focusing on the realization of the Service Innovation project plan.</li><li>Lead multi-disciplinary service innovation change projects, manage cross-functional project/study teams.</li><li>Incorporate the Design for Serviceability concepts in the product design process.</li><li>Contribute to the vision of the Service business by providing inputs to the Service product roadmap.</li><li>Develop and implement a comprehensive serviceability requirements strategy to ensure products are designed for easy maintenance and support, addressing both hardware and software needs effectively.</li><li>Oversee the strategic development and continuous improvement of comprehensive service documentation frameworks for product upgrades and updates, ensuring alignment with industry standards and best practices while driving initiatives to gather and integrate user feedback for enhanced usability and effectiveness.</li><li>Influence the organization and lead recommendations to implement innovative digital solutions and predictive maintenance tools that enhance serviceability by enabling real-time monitoring and efficient maintenance practices.</li><li>Continuously enhance the robotics platform and develop new service solutions by integrating groundbreaking technologies and collaborating with different stakeholders to meet real-world needs and market demands.</li></ul><h2></h2><h2>Qualifications</h2>Education:<ul><li>Typically requires an engineering related degree (e.g. Mechanical, electrical or Biomedical).</li><li> Bachelor’s degree with 15 years or Master’s degree with 10 years of related experience.</li></ul><h2></h2><h2>Experience and Skills</h2>Required: <ul><li>Experience in people leadership with track records of delivering results though leading others.</li><li>Experienced with working in a development environment, understanding of the product creation processes and the technical principles of applicable systems/components.</li><li>Experience leading multi-functional management meetings and management updates.</li><li>Standout leader with good interpersonal skills and ability to influence others. Proven partnership qualities and experience working collaboratively with different team members from all levels and functions in the organization.</li><li>Experience in DfX, designing for Serviceability, lean methodologies.</li></ul><h2></h2><h2>Preferred:</h2><ul><li>R&D experience, SW affinity/experience if not the major specialization.</li><li>Project management skills and experience (planning, monitoring, execution, etc.)</li><li>Previous experience in the medical devices industry, basic knowledge of working in an ISO and FDA regulated environment is a plus.</li></ul><h2>Other:</h2><ul><li>Travel Percentage: 20%</li></ul>Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via <a href="https://www.jnj.com/contact-us/careers" target="_blank">https://www.jnj.com/contact-us/careers</a> , internal employees contact AskGS to be directed to your accommodation resource.Required Skills: Preferred Skills:Developing Others, Equipment Maintenance, Field Service Contract Management, Field Service Dispatch Management, Inclusive Leadership, Leadership, Lean Supply Chain Management, Performance Measurement, Policy Development, Process Optimization, Project Management Office (PMO), Resource Planning, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Strategic Thinking, Team Management, Technical Troubleshooting, Technologically Savvy The anticipated base pay range for this position is :Salary Range $157,000 - $271,400 Bay Area OnlyAdditional Description for Pay Transparency:Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

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Johnson & Johnson

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https://jj.wd5.myworkdayjobs.com/en-US/JJ/details/Sr-Manager--Service-Innovation_R-062353-1

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