Oversees the day-to day operations of the campus Assessment Office. Coordinates assigned testing program(s). Provides front line student support.

1. Coordinates all scheduling, activities and workflow of the campus Assessment Office to ensure optimum coverage for student service.

2. Oversees and coordinates the administration of assessment programs and administers assessment instruments.

3. Supervises, coaches, and evaluates Assessment Office staff.

4. Mediates in difficult situations and makes decisions about problem resolutions.

5. Monitors changes to assessment programs and related regulations, and participates in making appropriate revisions to policies, procedures, and systems.

6. Collaborates with other departments to assess needs and make system improvements.

7. Provides students with clear information about assessments, testing eligibility requirements and policies.

8. Maintains security of assessments and ensures integrity of test administrations.

9. Coordinates campus assessment reports.

10. Ensures that technological resources are used to generate meaningful information and increase efficiency.

11. Adheres to CLEP requirements to proctor exams if employed at an West, East and Osceola Assessment Centers.

12. Performs other duties as assigned.

Applicable only to East, West and Osceola Testing Centers: This position will work with College Level Examination Program (CLEP) testing and software. Undergraduate students are not eligible to apply per the College Board’s CLEP® iBT Administrator’s Handbook. If at anytime they become an undergraduate student, they cannot remain in their position.

This position requires working with Valencia faculty exams; current Valencia students are not eligible to apply. If at anytime they become a Valencia student, they cannot remain in their position.

1. Knowledge of assessment programs such as placement testing (i.e. CPT, PERT) and/or skills/abilities testing (i.e. CJBAT, TEAS) and ability to maintain the security of said programs.

2. Skill in effectively communicating interpersonally, orally, and in writing.

3. Skill in the use of personal computers and relevant software, with the ability to take full advantage of technological resources.

4. Skill in reading technical information and applying knowledge.

5. Ability to provide excellent customer service and respond to difficult people and situations with tact and diplomacy.

6. Ability to work effectively and harmoniously with others in a variety of situations.

7. Ability to supervise and provide leadership to full and part time staff.

8. Ability to manage multiple tasks and working under pressure.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.