Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a)
• Experience and/or Education requirement Experience
• One year of creditable experience equivalent to the next lower grade
• or Education
• Two years above high school Licensure/Certification/Registration
• None English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)
• GS-8 Grade Determinations: In addition to the basic requirements above, applicants must meet the following experience: Experience
• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• Creditable experience at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments
• providing guidance to staff members, to include changes in policies and procedures
• creating and maintaining employee work schedules
• and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts
• AND Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings, orientations, staff development, and training in a patient support setting
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
• Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
• Note: You must provide detailed information of your experience performed
• Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications
• Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week
• Preferred Experience: Experience leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08
• The actual grade at which an applicant may be selected for this vacancy is GS-08
• Physical Requirements: Typically, the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time
• Work is generally sedentary
• however, there may be some walking, standing, bending, and carrying of light items
• Work Environment: