Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

Job Description

We are seeking an experienced Emergency Department Case Manager to join our healthcare team in Bel Air. In this critical role, you will coordinate patient care, manage resources, and ensure optimal outcomes for emergency department patients while maintaining efficient patient flow and appropriate utilization of healthcare services.

• Conduct comprehensive patient assessments to determine appropriate level of care and resource needs
• Coordinate patient care plans with healthcare providers, families, and community resources
• Facilitate safe and timely patient discharges and transitions of care
• Monitor and manage length of stay and resource utilization
• Collaborate with insurance providers for authorizations and coverage determinations
• Ensure compliance with healthcare regulations and documentation requirements
• Identify and address barriers to care and patient needs
• Participate in quality improvement initiatives and care coordination meetings
• Provide education to patients and families regarding care plans and available resources
• Monitor and track patient outcomes and satisfaction metrics

Qualifications

• Bachelor's degree in Nursing (BSN) preferred
• Current Maryland RN license or Master's in Social Work License (LMSW/LCSW) required
• Certified Case Manager (CCM) certification preferred
• Basic Life Support (BLS) certification required
• Minimum 3 years Acute Care experience required, 5 years for Social Workers
• Demonstrated experience in emergency department or acute care setting
• Proficiency in Electronic Health Record (EHR) systems
• Strong knowledge of healthcare regulations, insurance processes, and compliance requirements
• Excellent interpersonal and communication skills
• Proven ability to work effectively in fast-paced environments
• Strong organizational and time management skills
• Demonstrated problem-solving and decision-making abilities
• Experience with utilization management and resource allocation preferred
• Knowledge of community resources and care coordination processes

Additional Information

Additional Information:

Skills & Abilities: Demonstrate skill in a) clinical case management; b) performing complete assessments; c) effective critical thinking skills both written and oral; and d) age appropriate interpersonal interactions (patients may range from newborn to geriatric adult.)

Ability to a) communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family); b) assess, adapt, and calmly respond to changing and/or crisis environment; c) make independent decisions consistent with current policies, procedures, and ethical standards; d) prioritize work assignments and manage time effectively to complete duties; and e) assist in data analysis.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range:$42.64 - $64.00
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide