The Membership Experience Manager is responsible for driving the engagement, retention, and recruitment of FFTAs member organizations, ensuring that their organizational needs are met, and their employees feel supported in serving children and families. This remote position will lead membership engagement strategies, oversee onboarding processes, provide insights into membership trends to enhance recruitment and retention efforts, and manage membership records and dues.

The Membership Experience Manager will be FFTAs primary liaison to member organizations, fostering strong relationships, overseeing the membership database, ensuring efficient billing and tracking of dues, and enhancing the overall value of FFTA membership. In addition to direct member organization engagement, this position serves as the primary staff liaison to FFTAs network of chapters and to the Chapter Leadership group, guiding the development, sustainability, and impact of FFTA chapters.

Essential Responsibilities

Membership Management and Engagement:

• Lead initiatives to recruit new member organizations, including identifying prospective organizations, developing tailored outreach strategies, and maintaining updated prospect lists.
• Foster relationships with member organizations to understand their needs and enhance their engagement with FFTAs services and resources.
• Develop and implement membership retention strategies tailored to different stages of the member organization lifecycle.
• Manage the onboarding process for new member organizations, including orientation, resource sharing, and initial engagement strategies.
• Maintain and communicate the value of FFTA membership by showcasing benefits, sharing success stories, and providing regular updates.
• Establish regular feedback loops, including scheduled check-ins with member organizations, to assess satisfaction and inform future strategies.
• Manage the offboarding process for terminating organizations, including conveying respect and appreciation to the member and optimizing the potential for the organization to rejoin the association.
• Represent FFTA at industry events and conferences to network with potential and current member organizations and share FFTAs mission and value.
• Collaborate with marketing, events, and IT teams to ensure alignment and integration of membership strategies and systems.

Full job description, how to apply, and process may be found here: https://qr.codes/j8SLGs